Privacy policy

WaSeen · Last updated September 2026

WaSeen (“we”, “us”) helps families coordinate with transparent WhatsApp presence insights (online/offline patterns). We do not read message contents and we do not sell personal data.

Data we process

• Account identity — Firebase Authentication (Google sign-in): your user id (uid) and basic profile fields Google provides.
• Optional app usage events — if enabled in consent settings, your signed-in Google email and approximate app open/close times for live service monitoring. These logs are kept for up to 30 days and are available to authorized operators.
• Profiles & contacts you configure — stored in Firebase Realtime Database under your account paths.
• Presence signals — online/offline-style events used for timelines, rhythms, and insights (not chat messages).
• Device tokens — for push notifications and reliability (FCM).
• Support data — messages you send via in-app live chat (e.g. Tawk.to), support tickets, or related logs needed to help you.
• Billing status — subscription state from Google Play (we do not receive your full payment card details).

How we use data

• Provide app features: presence display, history, insights, notifications, and account limits.
• Operate the service: security, abuse prevention, rate limits, debugging, and incident response.
• Improve reliability and support quality.
• Monitor opt-in live app usage and troubleshoot service availability.

Legal basis & your responsibilities

You must only monitor people who understand and agree in your jurisdiction (e.g. family/household coordination). You are responsible for lawful use. WaSeen cannot bypass WhatsApp privacy settings (e.g. hidden last seen).

Retention & deletion

• Presence and operational logs are trimmed by automated retention on our servers.
• You can remove tracked profiles in the app.
• Delete account data in the app or at waseen.online/delete-account (Google sign-in + Firebase UID confirmation).

Third parties

• Google (Firebase, Play Billing, Sign-In) — see Google’s privacy policy.
• Live chat may be processed by Tawk.to or similar providers under their terms.

Security

• API access uses Firebase ID tokens; optional App Check may be enforced.
• HTTPS for data in transit; access controls and rate limits on the backend.

Children

WaSeen is not directed at children under 13 (or the minimum age in your region). Parents/guardians should enable monitoring only with appropriate consent.

Contact

Email [email protected], or open the app → Profile → Live chat / Help. Include your Firebase uid when we ask to locate your account.

© WaSeen · Google Play